About

What makes you different?

Automation. Our core service is investment management for both individual and institutional investors. Xeno has automated the entire investment process and made accessible to investors through our online platform. Automation helps client to effortlessly plan, save, and invest their savings.

How does Automation help deliver better service?

Automation makes it possible for us to quickly profile you as an investor, work out your risk tolerance, and recommend an appropriate investment portfolio. You can then create an investment account through the Xeno platform and fund it, all in approximately 10 minutes. Our team of investment professionals then invests your money and you can monitor the performance of these investments 24/7 by logging into your account and viewing the dashboard.

Can I speak to an investment advisor?

Yes! If at any time in the process you are unsure how to proceed or do not fully understand all the information provided or you simply just want to talk, we encourage you to reach out to us using the details provided under our Contact page.

Investment

What is the minimum amount you can start with?

Investors can start with as low as USh 400,000. However, we realize everyone’s circumstances are different. You could decide to define a goal (e.g. retirement) and invest a lump sum amount at the beginning. Alternatively, one can start with a modest minimum amount and periodically add to their investment account (e.g. monthly contributions) over the investment horizon.

How do you determine the investor risk profile?

An individual investor’s profile is determined by the following:

  1. Financial goal and time horizon

    An investor’s financial goals and time horizon have a bearing on their risk tolerance level. Generally critical goals and/or short time horizons (e.g. less than five years) may dictate a more conservative approach. On the other hand, a less critical goal and/or longer time horizons may accommodate a more aggressive approach since they have sufficient time to weather short term market fluctuations.

  2. Financial situation

    A larger income and asset base may allow you the flexibility to take more risk because you have a greater ability to recover from underperforming investments. However, some investors with large assets may prefer to take a more conservative approach since they do not feel a need to take on extra risk to meet their goals.

  3. Personality

    Some people’s personalities often predispose them to towards more or less risk taking than others.

  4. Experience with investing

    Some people have experience investing and therefore have an appreciation of the risk-return characteristics of different asset classes. More experienced investors often have the ability to take on risk since they have a clear understanding whereas inexperienced investors may be better off holding relatively conservative portfolios given their limited understanding of investments.

Why assess my risk profile?

Your risk profile represents you as an investor in terms of your risk tolerance. By profiling you we can understand your characteristics and we can recommend the most appropriate investment portfolio you.

How do you understand my attitude to risk?

We developed a questionnaire based algorithm that measures your financial risk aversion, and combines it with other psychological characteristics that influence your perceptions about investments. The result will be your risk tolerance that falls on a scale that ranges from 0 (risk averse) to 10 (risk seeking).

Where is my money invested?

Each client’s investment portfolio will be invested across an investment universe that has traditional asset classes including cash and cash equivalents (debt instruments with maturities of 1 year or less), bonds (debt instruments with maturities of 2 years of more issued by governments and corporations), and equities (shares of companies listed on the stock exchanges across the East African region). All the above are considered traditional financial assets and are widely traded in transparent public financial markets around the East African region. The portion of your funds invested in each asset class will be determined by your individual risk tolerance level. A person with a low risk tolerance (e.g. score of 0 to 3) will hold a conservative portfolio whilst one with a high risk tolerance (e.g. a score 9 or 10) will hold an aggressive portfolio.

Can I have more than one investment goal?

Yes, if each of them has a minimum of USh 400,000.

Contributions and Withdrawals

How do I transfer money to my investment account?

There are several ways to accomplish this:

Bank transfer

This can be accomplished in two ways. First, visit your bank and initiate a bank transfer (using an EFT or RTGS) to the investment account at the custodian bank. Second, set up a standing order at your bank to transfer funds to your investment account automatically every month. Standing order is great for monthly contributions.

What does it cost?

We will charge an annual management fee of 2% of assets under management. To illustrate, if you start with USh 100,000 at the beginning of the year and this investment earns 20% return that year so that your ending balance is USh 120,000. We will compute the average balance in the account that year (i.e. 110,000 = (100,000+120,000)/2). The total management fee will be USh 2,200 for that year, which is 2% of USh 110,000, the average balance in your account over the year. This comes to roughly USh 183 per month. Fees are exclusive of VAT.

How often are fees collected?

Fees will be collected monthly. This means that each month we will collect 2%/12 (i.e. monthly fraction of the annual fees).

My Account

What information will I need to provide in order to open up an account?

We are obligated by the regulators to collect some minimum identification information about each of our clients. At the moment you will be asked for:

  1. Biographical details (e.g. Names, Date of birth, etc.)
  2. Official document (e.g. National ID, Passport, and Driving Permit – names must match what is provided above).
  3. Passport-size photo (full-faced selfie will do)
  4. Mailing address (e.g. P.O.BOX)
  5. Physical address (e.g. Plot Number, Road/Street, County, District)
  6. Phone number
  7. Email
  8. Bank details

Am I locked in?

No, you can withdraw your funds whenever you like and there are no additional fees. However, we encourage our clients to have a long-term view for long term goals.

Can I close my account?

Creating an investment account is free and does not oblige you to invest. There are no charges until you transfer money into your Xeno investment account. You can close your investment account and withdraw your money whenever you want. After closing your account, we will hold your personal information for a limited time as required by law. However, investment is an act of taking risk and it is possible that in some cases you may not get back the entire sum you invested.

Security

Where is my money held?

Xeno does not handle your money at all. Like many investment managers, we believe that the safest way of looking after your investments is to appoint an independent custodian bank licensed by the Bank of Uganda. The custodian bank holds your money and maintains an accurate record of your contributions and the investments we purchase for you. Our appointed custodian is ****Bank, one of the leading providers of custody services on the African continent. **** Bank keeps all your investments in a segregated account for added security and will never mix them with **** Bank’s or Xeno’s own assets. Your investments and any un-invested cash are therefore protected in the unlikely event that either Xeno or **** Bank are declared insolvent. If this were to happen, your segregated account would be re-assigned to another financial institution and you would be kept informed.

How secure is my personal information?

Xeno takes the security of client information seriously. We therefore take precautionary measures to ensure that your personal details are held in absolute confidence. Your personal details and your account data are always encrypted and stored on secure servers.

Is Xeno licensed and regulated?

Yes, indeed. Xeno is licensed and regulated by the Capital Markets Authority (CMA) under license number ***.